Here are a some of the frequently asked questions. To provide you with the best customer experience, your feedback is welcomed. If you have any questions, please contact us!
Q. Where do you ship from?
A. We ship from our partnered warehouses & factories located in Canada, US & China. If you are ordering more than one item, do expect items to be shipped separately in some case as different factories specialize in different areas of manufacturing.
Q. How long will it take for my items to arrive?
A. It will usually take 7-30 business days for all orders to arrive. Shipping times vary from product-to-product, based on order demand and shipping location.
Q. How long will it take to receive a tracking number?
A. After placing your order, you will receive your tracking number in 2-5 working days.
Q. Where can I place an order from?
A. You can place an order from any country: we ship worldwide!
Q. Which currency will I be charged in?
A. We processes all orders in CAD. While the content of the cart is displayed in your local currency, you will checkout using CAD at the most current exchange rate.
Q. Will I receive a confirmation number when I place my order?
A. Yes, all customers receive an order number after placing their orders. Please contact us if you haven't received one within 24 hours.
Q. Who can I contact if I have a problem with my order?
A. All inquiries can be made on our Contact page. We're proud to offer 24/7, 365 Customer Support.
Q. How can I pay?
A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and Paypal.
Q. Is Checkout on this site safe and secure?
A. Yes. We use industry standard SSL 256-bit encryption technology for purchases.
Q. If I enter my email address will you sell my information?
A. We don't sell our customers information. Emails are strictly to keep you up-to-date with orders and to send newsletters of our promotions, coupons for discounts.
Q. Will I (the customer) have to pay customs?
A. For most countries, you will not have to pay customs, but it depends where are you located. Customers are liable for tax, duty and other affiliated charges on their orders.